FAQs

What is the turnaround time for each piece?

This will vary as per order demand. Artist will update turnaround time accroding to demand. Refer to the item you are after under shop page for most updated turnaround time.

What if I need my piece sooner? 

Please send an email to the artist at hello@bysteffifoo.com with your request and artist will see if this can be arranged based on current workload.

How is the artwork packed/delivered?

Each piece is safely packed and rolled in packaging tubes and delivered via Australia post. For safety, each piece will require signature upon arrival.

How do I flatten my piece once I take it out of the tube?

Of course, your piece may be curled up after being rolled up in the tube, that is completely normal and you can easily flatten your piece safely in two ways. 1. Place your piece with tissue (comes in tube) on top and place heavy books/magazines overtop and leave over night. An old school trick but works every time! 2. As each piece is 100% cotton, you can also iron your piece flat. I know sounds crazy right? Using low heat with no steam, place a piece of fabric on top of the painting to protect it and slowly iron out any curves/potential kinks (Only pick this option if you feel confident with an iron, if you’ve burned things before with an iron we would not recommend it).

Will I get a photo of my finished piece before it is sent out to me? 

Yes, you will receive an email containing a photo of your artwork before it is shipped to you in order to ensure you are 100% happy with it. 

What if my piece isn’t what I was expecting? 

The artist wants to ensure that each customer is 100% happy with every piece so if you’re not completely satisfied with the colour palette, design etc. You can let the artist know and adjustments will be made accordingly or a new piece will be created if needed.

Do you work on canvas?

Yes, if you’d like to inquire about a canvas print, please contact artist directly via email. Note this option is only available for local delivery/pick up in Sydney. 

What kind of materials are used for each piece?

The artist uses acrylic paint and each piece is using 100% cotton high quality paper adding durability and flexibility to an artwork that will last through the years.

Product specifics: A4, A3 and A2 sizes are on Fabriano textured paper in 200GSM and slightly off white colour | A1 size is on Arches paper from France in 300GSM and pure white | A0 is on Arches smooth cold pressed  300GSM traditional white paper.

Any other questions?

Use our chat function to speak directly to the artist or send your inquiry via email.